Technical Officer

Duties and Responsibilities

• To assist Backend Lead to manageBackend Maintenance works (including preventive maintenance (“ PM ”), correctivemaintenance works (“ CM ”) and calibration.
• To assist Frontend Lead to manage CMworks.

Backend Maintenance Works

• To support Corrective Maintenance andPreventive Maintenance Works for Backend subsystems.
• Provide technical services to maintainand troubleshoot back-end systems of Traffic Management Systems.
• Provide day-to-day onsite and remotesupport on workstations and network equipment such as routers, firewall,switches, servers and storage.
• Follow Preventive Maintenance workschedules to specified standards and procedures and maintain all relevantwritten records.
• Attend and carry out Fault Finding andDiagnosis of systems breakdowns, both on a mechanical and electrical basis,with a focus on providing high levels of service and response times.
• Maintain records of all breakdowns andrepairs allowing for analysis and compliance with ISO standards.
• Provide support in root cause analysisidentified by team members together with the Superior.
• Provide 24/7 on-call and stand-by dutyfor maintenance and other operational support.
• To perform speed cameras calibrationworks.
• Train and guide team members on themaintenance process, procedures, and systems.
• Sourcing for reasonable and reliableprocurement of equipment.
• Committed to attend to any operationaland maintenance issues.
• Handle customer's inquiry, request andcomplaints in a professional manner and efficient way.
• Proactive in problem solving andfollowing up and close all incidents, issues and requests timely.

Frontend Maintenance Works

• To support Corrective Maintenance forFrontend subsystems (including Speed Cameras).
• Provide technical services likemaintaining and troubleshooting of frontend Traffic Management Systems.
• Attend and carry out Fault Finding andDiagnosis of systems breakdowns, both on a mechanical and electrical basis,with a focus on providing high level of service and response time.
• Follow preventive maintenance workschedules to specified standards and procedures and maintain all relevantwritten records.
• Preparation of monthly reports &presentation for brief submission to Client.
• Participate in technical discussionand provide technical assistance to the Sales & Maintenance Team inpreparation for Technical Proposal, Write-up, Design, and System ArchitectureDrawing for Tenders.
• Scheduling of meeting and maintenancedates.
• Preparation of documentation e.g.write-up/minutes/fault reports/fault analysis.
• Following up with clearance-relatedissues.
• Assist Team Lead in consolidation ofmonthly claims submission.
• Assist to conduct Site surveys.
• Preparation of Quotations forsubmission to client.
• Ensure Safety Toolbox briefings areconducted and well-documented.
• Ensure daily communication andoperations coordination within the team.
• Committed to attend to any operationaland maintenance issues.

Miscellaneous

• To always follow all company businessoperation and SOP.
• Participate actively in Health, Safetyand Environmental programs and activities to achieve company's KPIs, ISO 14001objective and target. Proactively rectify any abnormalities, unsafe acts orunsafe situations and report to supervisor accordingly.
• Always maintain high standard ofhousekeeping.
• Any other operational and maintenanceduties as assigned by Supervisor.