Support and Customer Relations Technician (M/F)

Job Description:

The Client Front-Office Technician 1 operates within a Front Office entity (technical assistance, documentation, training, complaints, repairs, spare parts distribution, etc.) in relation to the customer.

He/she contributes to customer satisfaction and to the achievement of the objectives assigned to him/her.

Description of significant activities:

• Respond to and manage customer requests in compliance with the commitments specified in the contract
• Receive customer requests, qualify them by priority, transfer them to the appropriate teams, and ensure their processing.
• Monitor the processing of requests and alert in case of blockage or difficulty.
• Participate in deliveries in compliance with the rules.
• Apply processes and use the tools in use within the entity (CRM) Contribute to customer satisfaction.

3-MONTH INTERIM MISSION

13th month

Profile Description:

Bac +2 (BTS, DUT .) and/or highly experienced technician or technician with first experience in a similar position allowing for the performance of activities under frequent controls at predefined stages.

• Knowledge of Customer Relationship Management processes
• Mastery of Pack Office (Excel, PowerPoint) Customer and service orientation.
• Ability to formalize a request.
• Ability to communicate.
• Knowledge of SAP would be an asset for this position.
• Basic English.