Helpdesk Technician Level 2 (M/F)

As the primary point of contact for users, you will ensure the resolution of their incidents and guarantee the availability of the IT fleet.

Your missions: Support & Resolution: Handle user requests (software, hardware) via the IWS tool and provide support for the printer fleet. Fleet Management: Administer, renew, and troubleshoot the industrial IT fleet. Manage hardware stocks and perform software deployments (via SCCM). Backup & Maintenance: Ensure the backup and restoration of industrial workstations, and keep technical procedures up to date. Continuous Improvement: Participate in project management, propose optimizations, and contribute to working groups. QSE Framework: Apply and respect Quality, Safety, and Environment rules. Report incidents to your manager.

Key Skills:

• Windows (7/10/11) & Microsoft 365
• Networks (DHCP, DNS, TCP/IP, Active Directory)
• Fleet management (ITSM tool) & procedure writing
• Electrical certification B0-BE BT

Required Profile:

• BAC+2 in IT + 3 to 5 years of experience
• Fluent technical English
• Rigor, organization, good interpersonal skills, and team spirit