Experienced Customer Experience Engineer (M/F)
Integrated into the Customer Experience team, you are the reference technical point of contact for our clients and partners throughout their project, from the deployment of TheGreenBow VPN solutions (including our new post-quantum VPN client and the new web console) to their skill development and daily satisfaction. Reporting to the Customer Experience Director, you also play an interface role with the Product Department to relay client needs and thus contribute to the product roadmap.
Your main missions:
- Deployment of TheGreenBow solutions: Install, integrate, and configure TheGreenBow VPN solutions (VPN clients, post-quantum VPN) / Deploy and configure server solutions on client networks / Ensure deployments remotely or on-site 2. Technical expertise and client support: During the pre-sales phase, perform product demonstrations, help sales teams qualify a project and build a service offer, follow POCs, and answer technical questions from clients / Provide high-value-added Customer Experience services: specific projects, training, support for skill development / Accompany clients in the takeover, use, and optimization of solutions on a daily basis / Document deployment processes and configurations. 3. Interface with the Product Department: Relay client needs and product evolution requests to the Product Department to feed the roadmap / Contribute to competitive intelligence and market product analysis / Understand and apply regulations, notably ANSSI rules, RFCs, and FIPS standards, to better advise our clients / Follow technology evolution and identify their potential contributions to the company.
What the company offers: Remuneration: starting from 60KEUR depending on profile and experience / Great premises in the heart of Paris / A friendly atmosphere and festive moments / Flexible hours and the possibility of teleworking / 100% covered health insurance for employees / Working on innovative projects such as quantum-resistant cryptography.
The profile sought: Master's degree (Bac+5), Engineer or university graduate in science, technology, engineering, or mathematics / Previous experience of more than 5 years, preferably in software deployment and project management / Solid operational knowledge of IP networks / Operational knowledge in Windows and Linux system administration, ideally in cybersecurity / Mastery of Linux Debian and RedHat environments / Excellent written and oral communication skills / Autonomy, sense of customer service, and taste for teamwork / Proficiency in English