computer help desk representative - systems
Must-have:Security
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.
Work setting:
Help desk.
Tasks:
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Provide customer service.
- Manage incidents.
Computer and technology knowledge:
- Jira.
- Networking security.
- Internet.
- Servers.
- Desktop applications.
- File management software.
- Security software.
- Word processing software.
- Communication software.
- MS Windows.
- Conduct software testing.
Transportation/travel information:
- Own transportation.
- Own vehicle.
Work conditions and physical capabilities:
- Fast-paced environment.
- Tight deadlines.
- Attention to detail.
Personal suitability:
- Accurate.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Initiative.
- Organized.
- Team player.
- Ability to multitask.
- Time management.
- Honesty.
Employment terms options:
- Evening.
Experience:
1 year to less than 2 years.
Employment terms options:
Day.
Financial benefits:
Bonus.
Other benefits:
Free parking available.