RESERVATIONS ASSISTANT | QUALITY HOTEL BLUMENAU
Machine translation — original language: Portuguese.Show original
- Act in the reservation process, managing daily occupancy and maximizing the property's revenue. Contacting customers to offer the best rate conditions and an excellent experience with our services.
Responsibilities and assignments
- Always present the best reservation options to guests and intermediary clients, within the conditions and strategies of the day;
- Assist groups and agencies with special reservation or rate requests;
- Handle calls according to service and reservation conversion standards;
- Check reservations migrating from third-party channels to the PMS and perform necessary adjustments;
- Provide all information to customers at the time of booking;
- Send reservation requests to other hotels in the network, when applicable;
- Execute tasks with accuracy, clarity, and in compliance with company policies and standards;
- Ensure the correct insertion of reservations into the PMS system, according to the procedure described in the reservation manual;
- Insert negotiated rate contracts into the primary system, according to sales negotiations;
- Prepare the daily check-in list for the following day;
- Interface with Reception and Events whenever necessary to ensure the correct stay of guests;
- Perform reservation negotiations for groups;
- Work strategically in offering additional revenue to the reservation, such as UpSelling, Early Check-in, Late Check-out, restaurant, among others;
- Verify availability to open or close sales channels, avoiding overbooking.
Requirements and qualifications
- High School Diploma
- Intermediate English
- Experience in the role between 1 to 3 years
- Knowledge of Office package
Additional information
- Medical Plan
- Dental Plan
- Life Insurance
- Vale Transporte
- Vale Alimentação or Vale Refeição