Reservations Analyst / RAMADA CAMPOS
Machine translation — original language: Portuguese.Show original
- Act in the reservation process, managing daily occupancy and maximizing the property's revenue. Contacting customers to offer better rate conditions and an excellent experience with our services.
Responsibilities and duties
- Always present the best reservation options to guests and intermediary clients, within the conditions and strategies of the day.
- Handle calls or chat according to service and reservation conversion standards.
- Provide all information to customers at the time of booking.
- Ensure the correct insertion of reservations into the system, according to procedure.
- Perform reservation negotiations for groups.
- Work strategically in offering additional revenue to the reservation, such as Upselling, Early Check-in, Late Check-out, restaurant, among others.
- Generate leads/opportunities for the building's commercial/revenue team whenever necessary.
- Perform reservation negotiations for groups.
- Verify availability to open or close sales channels, avoiding overbooking.
Requirements and qualifications
Experience in the role Knowledge of Office package Intermediate / Advanced English High school diploma completed; higher education in Hotel Management, Tourism, Administration, or related areas is desirable. Commercial profile for sales, reservation conversion, and negotiation. Availability of schedule, according to the needs of the operation. Good verbal and written communication.
Additional information
- Medical Plan
- Dental Plan
- Life Insurance
- Vale Transporte
- Vale Alimentação or Vale Refeição
- Day off on birthday
- Welhub (Gympass)