Reservations Analyst | Radisson RED Ibirapuera
Machine translation — original language: Portuguese.Show original
- Act in the reservation process, managing daily occupancy and maximizing the property's revenue. Contacting customers to offer better rate conditions and an excellent experience with our services.
Responsibilities and assignments
- Always present the best reservation options to guests and intermediary clients, within the conditions and strategies of the day.
- Handle calls or chat according to service and reservation conversion standards.
- Provide all information to customers at the time of booking.
- Ensure the correct insertion of reservations into the system, according to procedure.
- Perform reservation negotiations for groups.
- Work strategically in offering additional revenue to the reservation, such as Upselling, Early Check-in, Late Check-out, restaurant, among others.
- Generate leads/opportunities for the building's commercial/revenue team whenever necessary.
- Perform reservation negotiations for groups.
- Verify availability to open or close sales channels, avoiding overbooking.
Requirements and qualifications
- Experience in the role
- Knowledge of Office package
- Intermediate / Advanced English
Additional information
- Medical Plan
- Dental Plan
- Life Insurance
- Vale Transporte
- Vale Alimentação and Vale Refeição