Reservations Analyst | HOTEL TRANSAMERICA LAGOA DOS INGLESES
Machine translation — original language: Portuguese.Show original
- Act in the reservation process, managing daily occupancy and maximizing the enterprise's revenue. Contacting customers to offer the best rate conditions and an excellent experience with our services.
Responsibilities and assignments
- Always present the best reservation options to guests and intermediary clients, within the conditions and strategies of the day.
- Handle calls or chat according to service and reservation conversion standards.
- Provide all information to customers at the time of reservation.
- Ensure the correct insertion of reservations into the system, according to procedure.
- Perform reservation negotiations for groups.
- Work strategically in offering additional revenue to the reservation, such as Upselling, Early Check-in, Late Check-out, restaurant, among others.
- Generate leads/opportunities for the building's commercial/revenue team whenever necessary.
- Perform reservation negotiations for groups.
- Check availability to open or close sales channels, avoiding overbooking.
Requirements and qualifications
- Experience in the role
- Knowledge of Office package
- Intermediate / Advanced English
Additional information
- Medical Plan
- Dental Plan
- Life Insurance
- Vale Transporte
- Vale Alimentação or Vale Refeição