Customer Service Coordinator

Location: Outskirts of Norwich, Norfolk

Salary: £28,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent

Working Pattern: Hybrid – 1 day working from home per week

*Own transport essential due to location*

Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.

This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.

Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.

Key Responsibilities

• Acting as the first point of contact for customer enquiries
• Responding to customers via telephone and email
• Processing and managing customer orders
• Building strong customer relationships
• Managing the team inbox and responding to queries promptly
• Liaising with suppliers and internal teams
• Resolving customer queries and issues
• Keeping customer records accurate and up to date
• Monitoring customer requirements and ensuring orders are placed when needed
• Gathering feedback and supporting service improvements

About You

We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.

You’ll ideally have:

• Previous customer service or customer-facing experience
• Excellent communication skills
• A friendly, professional and approachable manner
• Strong attention to detail and accuracy
• Good problem-solving and organisational skills
• The ability to manage multiple enquiries and prioritise effectively
• Good IT skills, including Microsoft Office
• A proactive and positive approach

Benefits

• 8% employer pension contribution
• 26 days’ annual leave plus bank holidays, increasing with service
• Birthday off if it falls on a working day
• Free daily lunch from the onsite café
• Discounts with hundreds of retailers and suppliers
• Life assurance at 2 x salary
• Optional private health insurance
• Discounted gym membership
• Cycle to work scheme
• Salary sacrifice car scheme
• Hybrid working
• Free onsite parking

If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.

Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk.