Fare Loader Senior Supervisor

Your tasks

• Oversee daily Distribution operations to ensure accuracy, productivity, and compliance with client SLAs.
• Lead, coach, and support Team Leaders in managing team performance and development.
• Act as the escalation point for operational issues and ensure timely resolution.
• Support the Manager in client communication, operational reporting, and performance reviews.
• Monitor team performance, identify improvement opportunities, and drive operational efficiency.
• Foster team engagement and ensure consistent service delivery across the operation.

Requirements

• Bachelor's degree in any major; experience in travel, airline, fares/ticketing, or customer-facing operations is an advantage.
• Demonstrated leadership experience managing large teams, preferably through Team Leaders or other frontline supervisors.
• Fluent in English (CEFR C1 or above).
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Intermediate Excel skills, with strong data literacy and a data-driven approach to performance management.
• Versatile and adaptable, with the ability to manage competing priorities and adjust to changing operational and client needs.
• Professional and confident when engaging with clients, Team Leaders, and team members.
• Willingness to work at both Central Jakarta and BSD City.
• Ability to work flexible hours, including rotating shifts on a 24/7 schedule.