Digital Relationship Specialist III - Social Media (English Bilingual) - Campinas
If you are passionate about the automotive sector and enjoy creating genuine connections with people, this is the ideal opportunity for you! 😍 We are looking for a professional with a consultative and refined profile, capable of representing a global luxury brand with elegance, empathy, and excellence in communication. You will work with a client in the light vehicle automotive industry (Cars and Vans), in a dynamic and sophisticated manner, taking care of the experience of customers who get in touch through social media, ensuring agile, welcoming, and consistent responses with the brand's proposal. Your role in the team will be fundamental in assisting people who contact us through our social networks to request support, make suggestions, or file complaints, thus helping these people have their problems resolved and achieve more success in their processes. All this with great empathy and resilience to deal with a public that may be in a very critical moment and may not be very friendly, dealing professionally and contributing to the construction of a positive brand image on digital platforms.
What do we offer? • A collaborative and motivating work environment. • Growth opportunities within the operation itself in various areas. • Training for your professional development.
#LI-TD1
Responsibilities and duties • Handling questions, complaints, suggestions, and praise; • Identifying customer needs for appropriate and resolutive service, according to established procedures; • Must register service applications via system; • Providing support to customers who reach out to us via social networks with questions about the Brand; • Managing relationships with users, caring for them and delivering our message in a clear and enchanting way; • Performing proactive relationship management with users, maintaining positive engagement on networks.
Requirements and qualifications • At least 18 years of age; • High School Diploma (Ongoing Higher Education will be considered a differentiator); • Intermediate or Advanced English; • Intermediate Spanish (Will be a differentiator); • Familiarity with email, knowing how to write it; Knowledge/skills in Office package and typing practice; • Experience with customer service via Email/ Chat or Social Media; • Refined posture and appropriate language; • Consultative profile and digital brand ambassador (Acts as the digital spokesperson for the Brand); • Digital Communication skills; • Clear and objective writing; • Knowledge of the Automotive Sector (Differentiator); • Empathy, Active Listening, and Emotional Intelligence in digital interactions; • Ability to manage negative situations; • Fast and efficient problem resolution; • Discretion and sense of confidentiality; • Focus on customer experience and loyalty; • Proactivity; • Organization and Follow-up (Management of multiple interactions); • Analytical and Reporting capacity; • Flexibility and Adaptability; • Preferably living in Campinas (São Paulo) to have easy access to the workplace.
Additional information
Salary R$ 2.000,00
Working Hours From 14:00 to 20:20
Workload 180h per month | 6x1 Schedule - Variable Day Off
Benefits • Transportation Voucher; • Meal voucher and/or food voucher; • Life Insurance; • Funeral assistance; • Daycare assistance/ Assistance for children with disabilities/ School transport assistance; • Product Discounts; • Dental Assistance; • Family Health Program + Pet Plan; • Discounts on Gyms / Sports Practices; • Educational partnerships with course discounts; • Career plan; • Bulla Saúde & Crédito Benefit (Discounts at pharmacies, stores, and installment credit and salary advance).
Workplace: Av. Mercedes Bens, 679 - Distrito Industrial, Campinas - SP.