Health Program and Administrative Assistant IV

Summary of Work Activities and Responsibilities:

The Health Program and Administrative Assistant IV assists in the implementation, documentation, and monitoring of health and well-being services and programs, including the Annual Physical Examination (APE), Mental Wellness Support, Random Drug Testing (RDT), and related initiatives.

Main Duties and Responsibilities:

Program Support

Supports the planning and implementation of health and wellness services and programs by contacting and following up participants, distributing consent forms, and coordinating with patients and concerned offices

Receives, acknowledges, and tracks formal expressions of intent from employees availing of health services and programs

Coordinates referrals for the health services and programs with accredited psychologists, psychiatrists, mental health counselors, and health practitioners in accordance with established guidelines

Assists employees in understanding program coverage by explaining the exclusions, reimbursement limits, and documentation requirements for the intended health services and/or program

Supports continuous improvement of program processes by identifying administrative gaps and recommending procedural enhancements

Serves as the primary liaison to accredited service providers, laboratories, and health practitioners

Coordinates logistical arrangements for program-related events, including venue, materials, and transportation as needed

Coordinates among different stakeholders for emergency or urgent cases involving employee/student well-being

Administrative Support

Attends to inquiries and requests from stakeholders regarding the different services and programs being offered

Prepares and sends official communications, reminders, and follow-ups related to service and program procedures and timelines

Provides support for meetings related to the health services and programs

Assists in scheduling activities by coordinating with the employees,students, laboratories, healthcare providers, and external service providers

Provides administrative support to the University Assessment Team (UAT)

Provides administrative support to the assigned clinic, whenever necessary

Data and Records Management Support

Maintains and updates databases, files, and records of correspondences, forms, and other program-related documents

Maintains complete, accurate, and confidential program documentation, patient records, tracking logs, and reports by following established documentation procedures, conducting regular record checks, and adhering to applicable laws and University policies

Prepares and consolidates program utilization summaries, tracking reports, and documentation for program monitoring and annual review

Performs other duties as may be assigned by the immediate supervisor, or any authorized representative

Education and Experience Requirements:

Graduate of a Bachelor's Degree in management or social science

At least three (3) to five (5) years' experience in administrative work and office management

At least one (1) to two (2) experience in a communications-related work

Familiarity with Ateneo processes and practices, an advantage