Assistant Director | AGSB CCE

Main Duties and Responsibilities:

I. Strategic Leadership

Analyzes internal and external data (market trends, benchmarking, feedback) to identify risks, gaps, and opportunities.

Conducts market scanning and client needs assessment to anticipate current and emerging requirements.

Benchmarks corporate training and executive education practices.

Engages clients to understand needs and align offerings accordingly.

Consolidates insights, analyses, and translates insights into clear recommendations on strategies and initiative for executive decision-making.

Provides strategic input on CCE’s program directions, policies, and standards, ensuring relevance, innovation, adaptability to emerging needs (e.g., digital and blended learning), and alignment with University plans and guidelines.

Oversees the Center’s operations and core programs, ensuring alignment of strategies, revenue targets, and collaborative execution, in support of the Executive Director.

II. Business Development and Revenue Enablement

Leads the design and implementation of business development strategies that drive revenue growth, ensure the sustainability of core programs and existing business units, and expand the Center’s portfolio, subject to the review and approval of the Executive Director.

Reviews, oversees, and recommends marketing and sales strategies and initiatives to support revenue targets and market reach.

Cultivates and nurtures strategic relationships with corporate, government, academic, and institutional partners.

Represents CCE in external engagements, dialogues, and partnerships, and develops and negotiates CCE offerings within delegated authority and in coordination with the Executive Director.

III. Program Quality and Brand Stewardship

Reviews program plans and cross-sectional initiatives for alignment with quality and branding standards.

Ensures that program design, delivery, and materials comply with UMCO branding and institutional quality standards.

Monitors program outcomes and client feedback, using data and feedback to drive continuous improvement.

IV. Operational, Financial, and Risk Management

Identifies operational, financial, and reputational risks and recommends mitigation measures to support disciplined and accountable operations.

Supports budget planning and monitoring, ensuring resource efficiency and alignment with revenue targets.

Ensures compliance with governance, policy, and reporting requirements, flagging issues early and recommends corrective actions.

Applies sound judgment in delegated authority contexts.

V. Office and People Management

Sets clear expectations, goals, and performance standards for the assigned sections, in alignment with Center, School, and University.

Fosters collaboration across Sections.

Supports recruitment and onboarding of staff.

Reviews and evaluates policies and standards to ensure alignment with University goals and industry best practices

Oversees day-to-day office administration and operational processes to ensure continuity, efficiency, and compliance with institutional requirements.

Ensures operational continuity of the Center in the absence of the Executive Director, within delegated authority.

VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative

Knowledge, Skills, and Abilities:

Strategic Thinking and Business Acumen: Ability to align program and business development strategies with organizational goals and anticipate trends in executive education and industry.

Operational Leadership: Ability to provide strategic direction and operational oversight across multiple functional areas

People Management and Development: Strong capability in leading and mentoring individuals and teams, fostering professional growth, and building organizational capacity through coaching, delegation, and performance management.

Program and Project Management: Strong ability to oversee program design, delivery, and assessment.

Financial Acumen and Resource Stewardship: Ability to develop, interpret, and analyze financial reports, budgets, and projections

Administrative Management: Demonstrates disciplined follow-through on administrative requirements.

Risk Management and Governance Orientation: Ability to identify, assess, and manage operational, financial, and reputational risks

Systems Thinking and Cross-Functional Integration: Ability to align and integrate plans, processes, and initiatives across multiple units

Executive Advisory: Ability to synthesize complex data, insights, and stakeholder inputs into clear, actionable recommendations that support executive-level decision-making.

Marketing and Data Analytics: Proficient in developing marketing strategies, interpreting metrics, and applying insights for decision-making.

Brand Stewardship and Market Positioning: Demonstrates commercial awareness while safeguarding academic integrity, institutional reputation, and brand standards.

Change Management and Organizational Agility: Ability to lead and support change initiatives by aligning stakeholders, managing transitions, and sustaining performance

Stakeholder Engagement and Partnership Building: Strong capacity to cultivate, nurture, and sustain strategic partnerships and networks

Communication Skills: Strong oral and written communication skills, with the ability to engage diverse internal and external audiences.

Innovation and Creativity: Ability to develop fresh ideas for programs, campaigns, and business growth.

Adaptability and Resilience: Flexible in navigating changing markets, client demands, and organizational priorities.

Technological Savvy: Proficiency in productivity tools, marketing technologies, CRM systems, and data analytics platforms.

Time and Priority Management: Ability to manage competing demands, set priorities, delegate effectively, and ensure the timely delivery of strategic and operational outcomes.

Integrity and Ethical Leadership: Demonstrates integrity, accountability, and ethical judgment in all professional engagements

Education and Experience Requirements:

Bachelor’s degree in Business Administration, Management, Marketing, Economics, Education Management, or a related field is required.

A Master’s degree in Business Administration, Management, Education, or a related discipline is highly preferred.

At least 7 years of progressively responsible experience in program management, continuing education, corporate training, professional services, or related fields, including:

Experience in business development, client engagement, or revenue-generating initiatives

Experience in financial review, budget monitoring, or resource management

Supervisory or people management experience, preferably leading managers, program heads, or equivalent roles

Experience working in cross-functional or matrix environments and engaging senior leaders or external partners

Experience in higher education, executive education, or professional development institutions is an advantage.