Butler Supervisor
Machine translation — original language: Spanish.Show original
About the company
We are looking for a Butler Supervisor to join our team at ATELIER Playa Mujeres. This role is key to supervising and coordinating the butler service, guaranteeing personalized attention, anticipating our guests' needs, and ensuring exceptional experiences aligned with the luxury standards that distinguish us.
Join us and be part of an unparalleled luxury experience at ATELIER Playa Mujeres!
Your tasks
- Supervise and coordinate the Butler team, ensuring personalized, efficient, and excellent service.
- Guarantee compliance with the service and quality standards established by the hotel.
- Coordinate the attention of VIP guests, special requests, and personalized requirements during their stay.
- Follow up on guest preferences, needs, and requests, ensuring timely and discreet attention.
- Address and resolve complaints, incidents, and special situations, striving for guest satisfaction.
- Train, guide, and develop the Butler team to strengthen their competencies and performance.
- Maintain constant communication with different hotel areas to coordinate services and ensure an integral experience.
- Supervise the follow-up of requests, operational organization, and compliance with service protocols.
- Prepare operational reports and follow up on quality and guest satisfaction indicators.
Requirements
- Minimum of 2 years of experience in Butler supervision positions or in personalized guest service areas.
- Experience in luxury hotels (indispensable).
- English level B2 (conversational).
- Knowledge of quality and service standards in luxury hospitality.
- Experience in VIP guest service and management of special requests.
- Leadership, organization, communication, and attention to detail skills.
- Service orientation, discretion, and ability to resolve situations effectively.
- Availability to rotate shifts.
- Minimum education: Higher education - Bachelor's degree
- 2 years of experience
- Age: between 28 and 45 years
What we offer
- Competitive salary.
- Grocery vouchers.
- Savings fund.
- Statutory benefits + Superior benefits.
- Dining room, transportation, and uniforms.
- Esthetic service and shoe shining.
- Growth opportunities and continuous training.
Other
Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan