Restaurant Captain

We are looking for a Restaurant Captain to join our team at ATELIER Playa Mujeres, a key position within our operation to ensure efficient, timely, and high-quality service in the delivery of food and beverages in rooms, guaranteeing memorable experiences for our guests aligned with the luxury and hospitality standards that distinguish the brand.

Job Objective

To lead and coordinate the operation, ensuring compliance with quality, presentation, and service standards, supervising the team in charge, and guaranteeing warm, efficient, and personalized attention throughout the guest experience.

Main Functions

• Supervise and coordinate the daily activities of the Restaurant team.
• Guarantee the correct taking, preparation, follow-up, and delivery of in-room orders.
• Verify that food and beverages are delivered in a timely and proper manner, complying with quality and presentation standards.
• Follow up on special requests and guest requirements.
• Ensure compliance with service, hygiene, and protocol standards established by the hotel.
• Coordinate communication between Room Service, Cocina, Steward, Recepción, and other operational areas.
• Supervise the setup, presentation, and removal of trays and service equipment.
• Attend to and resolve incidents or situations related to guest service immediately and professionally.
• Train, motivate, and develop the team to strengthen service quality.
• Prepare operational reports and follow up on area indicators.
• Verify compliance with image, presentation, and guest service standards.
• Promote a culture focused on exceptional service, operational efficiency, and guest satisfaction.

Requirements

• Previous experience as a Restaurant Captain, Food and Beverage Supervisor, or similar positions in hospitality.
• Intermediate-advanced English is indispensable.
• Knowledge of luxury service standards and guest attention.
• Leadership, organization, and service focus.
• Excellent presentation and communication skills.
• Ability to resolve incidents and work under pressure.
• Experience in personnel management and operational coordination.
• Basic knowledge of food and beverages.
• Availability to rotate shifts.
• Residence in Cancún.

We Offer

• Competitive salary.
• Grocery vouchers.
• Savings fund.
• Statutory benefits + superior benefits.
• Dining room, transportation, and uniforms.
• Continuous training and professional growth opportunities.

Be part of an experience where every detail counts and every interaction leaves a mark, providing exceptional service that exceeds our guests' expectations from the comfort of their rooms.

Requirements

• Minimum education: Upper secondary education - Bachillerato Tecnológico 2 years of experience
• Age: between 25 and 50 years
• Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, restaurador