Technical Services Engineer (Permanent Employee)

• Perform on-site troubleshooting at customer manufacturing plants to diagnose root causes of failures related to adhesion.
• Lead the introduction and trial of new adhesive and sealant products at customer facilities.
• Work closely with customers' R&D and production teams to optimize application processes, ensuring and cost-effectiveness.
• Develop and deliver technical training to customers and maintenance of dispensing and application equipment.
• Collaborate closely with the Sales team and Support customers in other industries.
• Provide feedback to the R&D and Product Management team to guide the development of new products.
• Conduct product demonstrations and technical presentations to showcase product benefits and application techniques.
• Proficient in root cause analysis and problem-solving methodologies (e.g., 5 Whys, 8D, Fishbone Diagram).
• Prepare detailed technical service reports, visit reports, and case studies.
• Maintain accurate records of customer interactions and technical solutions in the CRM system.

Qualifications: Bachelor’s degree in chemical engineering, Chemistry, Polymer Science, Mechanical Engineering or a related field. Minimum of 3-6 years of experience in technical service, application engineering, or process engineering role. Direct experience in the automotive industry and familiarity with its processes (body shop, paint shop, assembly). Experience working with adhesives, sealants, coatings, or related chemical products. Problem-Solving Skills, Analytical mindset, and under pressure. Good commitment to understanding customer needs, and delivering effective solutions. Willingness to Travel (approximately 50-70 %) to customer sites within Thailand, with occasional travel within the Southeast Asia region. Thai native with good in English is essential for regional communication, reporting, and understanding global technical documentation.