Senior Clinic Executive / Assistant (Anson)

Job Scope / Key Responsibilities

1. Clinic Frontline Operations Support

• Oversee registration, check-in, and patient queue management
• Ensure smooth patient flow across screening stations
• Assist in resolving basic operational bottlenecks at frontline level

1. Senior Administrative Execution

• Handle complex or high-volume patient registration cases
• Ensure accuracy of patient data entry and documentation
• Support preparation of screening forms, reports, and records

1. Patient Experience Support

• Provide guidance and assistance to patients throughout the screening journey
• Handle basic patient enquiries and service recovery at frontline level
• Ensure a smooth and professional patient experience

1. Corporate Health Screening Support

• Support onsite and offsite corporate screening events as needed
• Assist in coordination of patient lists, attendance, and flow
• Ensure readiness of registration and admin setup for events

1. Operations Coordination

• Coordinate between nursing, doctors, and operations teams
• Assist Assistant Clinic Manager in daily workflow execution
• Escalate operational issues when required

1. Documentation & Reporting

• Ensure accuracy of daily clinic reports and screening records
• Support data consolidation for corporate screening programmes
• Maintain proper filing and documentation control

1. Equipment & Logistics Support

• Assist in preparation of clinic setup and consumables
• Support inventory checks for frontline operations
• Ensure registration stations are fully functional

1. Compliance & SOP Adherence

• Ensure adherence to clinic SOPs and operational guidelines
• Maintain confidentiality of patient data (PDPA compliance)
• Support audit readiness and documentation accuracy

1. Health Screening Report Management (as needed)

• Extracting patient screening data from the system
• Compiling and formatting health screening results
• Generating daily, weekly, or monthly reports
• Checking data accuracy and completeness