Sales & Events Admin Executive (EasyChef Lab & CEM)
Must-have:AI
Your tasks
Sales & Client Engagement
- Lead Generation: Proactively identify and pursue new business opportunities through cold calls, networking at events, and digital platforms. Convert prospects into qualified meetings.
- Account Management: Maintain strong relationships with existing clients, ensuring brand top-of-mind awareness and repeat business.
- Client Retention: Understand clients’ evolving needs and offer relevant, value-added solutions to maximise engagement and spending.
- Customer Service: Provide a seamless experience for clients by coordinating and supporting on-site execution during events.
Event & Facility Administration
- Respond promptly and professionally to enquiries related to event spaces, facilities bookings, and customer feedback.
- Coordinate logistical arrangements for events, including setup, venue readiness, and client servicing.
- Support weekend and event day operations when required.
Student Admin & CRM
- Manage timely student enrolments into TP Gateway and ensure accurate and up-to-date records in SIS and LMS systems.
- Maintain accurate records of student payments and data updates.
- Utilise CRM systems (e.g., HubSpot) and social media platforms (Facebook, LinkedIn, Instagram) to support outreach and engagement.
All staff are expected to
- Contribute to Positive Cashflow for Growth through efficient sales and cost awareness.
- Embrace a Lean and Productive mindset by optimising processes and time management.
- Drive Digital Transformation by adopting digital tools and practices in daily tasks.
Requirements
Skills & Competencies
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with CRM platforms (HubSpot preferred).
- Some working knowledge of AI tools and digital platforms.
- Digitally savvy with the ability to multitask, work under tight deadlines, and adapt quickly in a dynamic environment.
- Meticulous with a strong follow-up ethic and detail orientation.
- Confident in engaging professionally with students, clients, and partners.
Experience & Language
- Minimum 3 years of working experience in the F&B, hospitality, or events industry, with proven customer service and event management track record.
- Excellent written and verbal communication skills.
- Proficiency in Chinese is preferred to support Chinese-speaking clientele.
Personal Attributes
- Resourceful, self-motivated, and an independent problem-solver.
- Excellent planning, coordination, and organisational skills.
- A collaborative team player with high self-discipline.
- Strong alignment with our organisational values and work culture.