IT SUPPORT TECHNICIAN

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues
• Install, configure, and maintain Windows operating systems and business applications
• Configure and maintain Email server and AD Server
• Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary
• Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues
• Set up and manage user accounts, permissions, and access rights across systems
• Monitor system performance and proactively identify potential issues before they impact operations
• Maintain accurate documentation system configurations and resolutions
• Collaborate with cross-functional teams to support IT infrastructure projects and upgrades
• Stay current with emerging technologies and recommend improvements where relevant

Requirements

• Diploma or Higher Nitec in Information Technology, Computer Science, or a related field
• Proven experience in an IT support or technician role
• Working knowledge of SAP enterprise systems (functional or technical support experience preferred)
• Strong understanding of Windows operating systems and business software
• Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics
• Strong analytical and problem-solving skills
• Good communication skills, both written and verbal
• Ability to work independently and manage multiple priorities