Technical After-Sales Service Manager / embedded systems (M/F)
Machine translation — original language: French.Show original
RESPONSIBILITIES:
Job Context You will report to the site's After-Sales Service department. Missions:
- Be the technical point of contact for customers, including in case of complaints or emergencies
- Analyze data reported by After-Sales technicians (data logger) to guide diagnostics and transmit useful information to engineering
- Train internal teams and field technicians on diagnostic and maintenance procedures
- Participate in the structuring of the After-Sales Service: procedures, technical documentation
- Occasional travel to customer sites, within a regional/national scope (limited travel)
- Represent the company with professionalism, including when facing dissatisfied customers
- Report field feedback (reliability, product behavior) to the engineering teams
- Participate in product development projects, in compliance with current European standards
REQUIRED PROFILE:
Required Profile
- Engineering degree or engineering level, ideally with a specialization in embedded systems
- Proven experience in technical support, After-Sales Service, or diagnostics on embedded systems (automotive, defense, railway, energy)
- Fluent English is essential (exchanges with international customers)
- High autonomy, strong ability to adapt
- Customer service orientation, calm, and professional posture in tense situations