Technical Service Engineer
Must-have:HealthTech
About the company
AstraMed Healthcare is an innovative medical technology company specializing in R&D and manufacturing of ultrasound equipment. Establishing a regional manufacturing and service center in Singapore, it delivers high-quality medical technical support across Southeast Asia and globally.
Your tasks
We are seeking a hands-on and detail-oriented Service & Repair Engineer responsible for PCBA repair, testing, and RMA process management of medical ultrasound devices. You will support after-sales technical needs for clients in Southeast Asia from our Singapore Service Center.
- Troubleshoot, repair, and perform functional testing of PCBA for medical ultrasound devices to ensure repair quality meets medical industry standards
- Establish and maintain RMA ledgers to track device status from receiving through inspection, repair, and shipping with clear traceability
- Execute and continuously improve repair SOPs while maintaining complete repair records compliant with quality management systems such as ISO 13485
- Manage inventory of repair spare parts, test fixtures, and tools to ensure accuracy and prevent shortages or idle assets
- Collaborate closely with HQ technical teams on complex failure analysis and provide prompt technical support to Southeast Asia customers
- Communicate technical information clearly in English and Mandarin to support cross-cultural collaboration and customer service
Requirements
Required competencies and certifications
- Diploma or Bachelor’s degree in Electronic Engineering, Mechatronics, or related field
- Minimum 3 years of PCBA repair experience in electronic devices; experience with medical devices, precision instruments, or ultrasound equipment is highly preferred
- Proficient in reading circuit diagrams, soldering, debugging, and skilled in using multimeters, oscilloscopes, and other test equipment
- Excellent bilingual communication skills in English and Mandarin (written and spoken)
Preferred competencies and qualifications
- Experience in medical devices, precision instruments, or ultrasound equipment repair (not essential but highly preferred)
- Adaptability and self-motivation to thrive in a fast-paced startup environment