Employee Relations Officer

Your tasks

• Serve as a point of contact for employees regarding workplace concerns, grievances, and company policies.
• Handle employee complaints and support timely, fair resolution of workplace conflicts.
• Conduct or assist with internal investigations, document findings, and recommend appropriate action.
• Coordinate disciplinary procedures with the HR Manager and relevant department heads.
• Advise managers on employee relations matters and the consistent application of HR policies.
• Maintain accurate and confidential records of complaints, investigations, disciplinary actions, and resolutions.
• Support employee engagement initiatives and gather feedback to identify areas for improvement.
• Assist in developing and communicating HR policies, procedures, and internal announcements.
• Conduct exit interviews and report recurring concerns affecting employee satisfaction and retention.
• Prepare reports on employee relations cases, trends, and recommended improvements.
• Support compliance with applicable employment laws and internal procedures.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Law, Psychology, or a related field.
• Typically 1-3 years of experience in Human Resources, with practical exposure to employee relations.
• Working knowledge of applicable employment laws and HR policies.
• Experience handling employee grievances, conflict resolution, investigations, and disciplinary matters.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Ability to remain impartial and handle sensitive information confidentially.
• Strong documentation, report-writing, and organizational skills.
• Proficiency in Microsoft Office; familiarity with HR systems is an advantage.
• Good command of written and spoken English and Arabic for roles based in Egypt.
• An HR certification is an advantage.