IT Administrator

Monitor incident queues and assign tickets to theappropriate engineers Log incidents with the service desk for IT issuesencountered during administrative tasks Assist in raising Service Request (SRs) when required Track, assign, and follow up on SR progress to ensuretimely completion Coordinate with users and backend teams to provideadditional information for SR fulfilment Partner with HR on onboarding and offboarding processes Coordinate with the asset team to ensure devices for newhires are ready Raise SRs related to user account setup and deactivation Liaise with system, network, and desktop teams to ensureall accounts are correctly provisioned Maintain and update IT asset inventory Track and manage assets through the Asset ManagementSystem Coordinate with asset owners for verification Work with the agency to manage asset status, including: Assigning assets to users and engineers Tracking supplier deliveries and vendor returns Monitoring IT appliances purchased by the agency