IRT Support Specialist (L2) (m/f/d)

About the company

Position Currently, for our client in the pharmaceutical industry, we are looking for a candidate for the position of IRT Support Specialist (L2).

About the project The project is being carried out for an international pharmaceutical company and involves supporting the Interactive Response Technology (IRT) system, used for managing clinical trials and the supply of investigational medicinal products.

Your tasks

• Providing L2 technical support to IRT system users.
• Diagnosing and resolving incidents and handling tickets.
• Operational support for clinical trials, including updating study, site, and participant data.
• Supporting investigational medicinal product management and distribution processes.
• Analyzing tickets, identifying recurring issues, and escalating them.
• Creating and updating documentation, instructions, and the knowledge base.
• Collaborating with IRT, Clinical Development, and Supply Chain teams, and supporting audit activities.

• Providing L2 technical support to IRT system users.
• Diagnosing and resolving incidents and handling tickets.
• Operational support for clinical trials, including updating study, site, and participant data.
• Supporting investigational medicinal product management and distribution processes.
• Analyzing tickets, identifying recurring issues, and escalating them.
• Creating and updating documentation, instructions, and the knowledge base.
• Collaborating with IRT, Clinical Development, and Supply Chain teams, and supporting audit activities.

Requirements

You will excel in this role if

• You have experience in the medical, pharmaceutical, or clinical research industry.
• You have experience in Help Desk, Application Support, or Incident Management.
• You are familiar with ticket handling, problem diagnosis, and incident escalation processes.
• You are proficient in MS Office and ticketing management systems.
• You use English at a minimum level of B2+.
• You have good analytical, communication, and organizational skills.

Nice to have

• Experience in supporting IRT systems used in clinical trials.
• Knowledge of Clinical Supplies processes and investigational medicinal product management.
• Knowledge of SOP procedures and cGMP standards.
• Experience with Visio or MS Project tools.

• You have experience in the medical, pharmaceutical, or clinical research industry.
• You have experience in Help Desk, Application Support, or Incident Management.
• You are familiar with ticket handling, problem diagnosis, and incident escalation processes.
• You are proficient in MS Office and ticketing management systems.
• You use English at a minimum level of B2.
• You have good analytical, communication, and organizational skills.

Nice to have

• Experience in supporting IRT systems used in clinical trials.
• Knowledge of Clinical Supplies processes and investigational medicinal product management.
• Knowledge of SOP procedures and cGMP standards.
• Experience with Visio or MS Project tools.

Must have: MS Office

Nice to have: Visio

Other

Additional information Work mode: 100% remote

Start: ASAP, December preferred