Assistant Store Manager/Supervisor
About the company
We believe that our Retail Supervisors and Assistant Store Managers have a great opportunity to develop their full potential with us at Onitsuka Tiger. That's because we offer the support of a global organization while empowering our people to take responsibility at the store level.
Your tasks
We expect that our Retail Supervisors/Assistant Store Managers help deliver a memorable retail experience by:
- Supervising, assisting, and motivating Sales Associates to consistently deliver high-value experiences on the sales floor to every client, while acting as a "quality control" supervisor to ensure that every customer interaction is memorable.
- Partnering with Sales Associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Resolving difficult customer issues and escalating them to management when necessary.
- Providing the highest level of customer service and ensuring that all customers are treated with respect.
- Developing a thorough knowledge of the products in store.
- Maintaining merchandising standards in accordance with brand guidelines.
- Keeping up to date with current trends and the brand's position within the market.
- Following all operational procedures in the store and stockroom.
Requirements
What makes you the perfect Retail Supervisor/Assistant Store Manager?
- You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have a positive can-do attitude.
- You are passionate about our brand, fashion, and retail in general.
Experience & Requirements
- Minimum 2–5 years of experience in a Retail Supervisor or Assistant Store Manager role within the footwear/apparel/luxury fashion industry
- Must work on shifts, including weekends and public holidays
- Ability to work in a fast-paced retail environment
What we offer
We offer comprehensive benefits that encourage career growth, tailored training and well-being for all of our associates.
- Career ownership, empowering you to build your knowledge, skills, and experience.
- A supportive, feedback-driven culture where respect and integrity guide everything we do.
- Ongoing on-the-job training and development opportunities to help you grow both professionally and personally.
- Employee insurance coverage & grooming allowance
- Staff purchase benefits
- Attractive commission scheme
- 5-day work week on a retail shift schedule
How to apply
If you like what you've read and want to join our team, we'd love to hear from you!