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CUSTOMER SERVICE ASSISTANT

ASIA PEOPLEWORKS INC.Pasay City, Ncr, Fourth Districtphiljobnetpublished 10/27/2026
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Your tasks

  • 1. Efficient Call Handling
  • 2. Properly log calls in the Call Log System
  • 3. Coordination with other Business Units and branches
  • 4. Prepares and submits daily, weekly, and monthly reports
  • 5. Provides adequate information per unit
  • 6. Handles customer complaints and provides possible resolution whenever necessary
  • 7. Handle escalated customer complaints and complex issues that require in-depth problem solving
  • 8. Facilitates bookings request and cancellations
  • 9. Manage walk-in customers and can duty at Pier site or branches
  • 10. Handles and answers emails and social media

Requirements

Qualifications/Requirements

  • 4-year college graduate (fresh graduates are encouraged to apply)
  • Good communication skills
  • Computer literacy
  • Can work under pressure
  • With positive attitude
  • Willing to be trained
  • Location: Pasay or Tondo Manila