Analyze and improve organisation processes and workflow
Improve the effectiveness and efficiency of the operational level processes and ensure that the processes are clearly communicated at all levels
Manage all operational functions and work closely with internal divisions and external customers to meet their requirements
Manage cost-effectiveness and continually improve productivity and efficiency of the division level processes
Maintain a safe and healthy work environment by establishing and enforcing standards and procedures, and complying with legal regulations
Responsible for all operational department managers and supervisors, with review/approval responsibility for all operations employees
Communicate customer issues with the operations team and devise ways of improving, including resolving problems and complaints
Provide weekly operation status report to General Manager
Work closely with the General Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
