Clinic Manager

Job Overview We are seeking a proactive and detail-oriented  Clinic Manager  to oversee the daily operations of our medical clinic. The successful candidate will play a key role in ensuring smooth clinic workflows, delivering excellent patient service, and supporting business performance through effective team and operations management. Key Responsibilities Clinic Operations Oversee day-to-day clinic operations, ensuring efficient patient flow and service delivery

Ensure compliance with MOH/HCSA regulations and clinic SOPs

Monitor clinic cleanliness, inventory levels, and equipment maintenance

Staff Management Supervise and schedule clinic assistants to ensure adequate manpower coverage

Train, mentor, and evaluate staff performance

Foster a positive and professional working environment

Patient Experience Ensure high standards of customer service and patient satisfaction

Handle patient feedback, complaints, and service recovery professionally

Administrative & Financial Duties Manage billing processes, including private patients and TPA/insurance claims (e.g., Fullerton, Alliance, MHC, etc.)

Perform daily closing, reconciliation, and reporting of clinic revenue

Assist in cost control, procurement, and vendor coordination

Systems & Reporting Maintain accurate records in clinic management systems (e.g., Plato / CMS systems)

Prepare operational and financial reports for management review

Support business initiatives, process improvements, and new clinic setups where required