Front Desk Officer

Responsibilities:

Welcome and attend to patients, visitors, and clients professionally and courteously.

Register patients accurately and create or update patient records.

Schedule, confirm, and manage patient appointments.

Answer and direct telephone calls, emails, and other enquiries promptly.

Obtain authorization and pre-authorization codes from HMOs, NHIA/NHIS, and other health insurance providers before service delivery.

Verify patients' insurance eligibility and ensure all required documentation is complete.

Participate in the patient billing cycle by preparing billing information, raising invoices where applicable, and coordinating with the Accounts/Billing Unit.

Ensure all HMO and NHIA/NHIS documentation is properly completed and submitted.

Receive payments, issue receipts where required, and maintain accurate transaction records.

Direct patients to the appropriate clinics, departments, or service units.

Liaise with clinical departments to ensure smooth patient flow and timely service delivery.

Handle patient complaints professionally and escalate unresolved issues appropriately.

Maintain confidentiality of patient information in line with hospital policies. Comply with all hospital policies, customer service standards, and ethical guidelines.

Keep the reception area clean, organized, and presentable at all times.

Maintain accurate daily records of patient visits, admissions, and referrals.

Perform filing, data entry, and other administrative duties as assigned.

Prepare daily and periodic front desk reports as required.

Requirements:

Minimum of an OND 1 year of previous experience in a similar role