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front desk agent

ASDIN HOSPITALITY LTDFergus, ONJob Bankpublished 09/04/2026
View position (Job Bank) jobbank.gc.ca/jobsearch/jobposting/50224180

Job Summary

We are looking for a friendly, professional, and customer-focused *Front Desk Agent* to join our hotel team. The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, handling reservations and payments, answering guest inquiries, and ensuring every guest has a positive experience.

Key Responsibilities

  • Welcome and greet guests in a warm and professional manner.
  • Check guests in and out efficiently and accurately.
  • Process reservations, cancellations, modifications, and room assignments.
  • Answer telephone calls, emails, and guest inquiries.
  • Provide information about hotel services, amenities, local attractions, and transportation.
  • Handle guest requests, concerns, and complaints professionally.
  • Process payments, deposits, refunds, and other financial transactions.
  • Maintain accurate guest records and front-desk documentation.
  • Coordinate with housekeeping and maintenance regarding room status and guest requests.
  • Follow hotel policies, safety procedures, and security standards.
  • Maintain a clean, organized, and professional front-desk area.
  • Assist with other front-office duties as required.

Qualifications

  • Previous hospitality experience required.
  • Knowledge of Visual Matrix or other hospitality PMS required.
  • Excellent communication and interpersonal skills.
  • Professional and friendly attitude.
  • Strong organizational and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Basic computer skills and ability to learn hotel reservation/PMS systems.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent preferred.

What We Offer

  • Competitive hourly wage
  • Employee discounts on hotel stays
  • Training and opportunities for advancement
  • Supportive team environment
  • Flexible scheduling

Pay: $17.60-$18.00 per hour

Expected hours: 20.0 ? 30.0 per week

Benefits:

  • On-site parking

Ability to commute/relocate:

  • Fergus, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • hospitality: 1 year (required)

Work Location: In person