Senior Clinic Assistant / Clinic Executive

We are seeking an experienced and proactive Senior Clinic Assistant / Clinic Executive to join our team. This role supports the smooth day-to-day operations of the clinic, ensuring efficient administrative processes and delivering a high standard of patient care and service. Key Responsibilities Manage daily clinic operations to ensure smooth workflow and efficient patient service Greet and assist patients professionally, including handling enquiries, registration, and appointment scheduling Maintain accurate patient records using electronic medical records (EMR) systems Handle patient billing, payment collection, insurance claims, and related administrative matters Address patient enquiries, feedback, and service-related issues promptly and professionally Coordinate with doctors, nurses, and other healthcare professionals to ensure smooth clinic operations Assist doctors with ultrasound examinations and other clinical procedures when required, including patient and equipment preparation Ensure examination rooms and medical equipment are properly cleaned and maintained in accordance with clinic protocols Guide and support junior clinic staff in daily operations when required Monitor clinic supplies and inventory, and coordinate replenishment when necessary Ensure compliance with clinic SOPs, patient confidentiality requirements, and service standards Provide chaperone support during physical examinations of female patients when required Maintain clinic cleanliness, hygiene, and overall presentation standards Perform other administrative and operational duties as assigned Requirements Minimum 2 years of relevant experience in a clinic or healthcare setting; specialist clinic experience is an advantage Strong communication and interpersonal skills with a patient-focused approach Ability to work independently, multitask, and prioritise effectively in a fast-paced environment Good problem-solving skills and ability to handle operational matters confidently Familiarity with electronic medical records (EMR) systems, patient billing, and insurance claims Strong attention to detail and accuracy in documentation and record-keeping Ability to maintain strict confidentiality of patient information Proficiency in Mandarin is an advantage, as the role involves assisting Mandarin-speaking patients