Customer Service Officer (MNC /From $1,800 + Allowances / AWS + Performance Bonus / Changi Airport / No Exp Req)
Job Description:
Position: Customer Service Officer
Company: Well-established public-listed multinational provider of integrated aviation services
Work Schedule: 6 Days Work Week / Rotating Shifts
Basic Salary: From $1,800 (commensurate with experience)
Monthly Allowances: Up to $600 (KPI & Shift Allowances)
Joining Bonus: $5,000
Annual Benefits: AWS + Variable Performance Bonus
Joining Bonus: $5,000
Medical Benefits: Outpatient Medical & Dental Benefits Provided
Working Location: Changi Airport
Employment Type: Permanent
Industry: Aviation Services
Experience: No prior experience required; comprehensive training will be provided.
Main Responsibilities:
- Greet passengers upon arrival and ensure a smooth departure process, including check-in and handling various flight and customer requests.
- Provide exceptional customer service in exclusive premier lounges, ensuring passengers enjoy maximum comfort while relaxing and unwinding before their flights.
- Welcome and assist guests through meet-and-greet services at the reception area, proactively attending to their needs and ensuring a pleasant and seamless lounge experience.
- Assist passengers with special needs, including those with reduced mobility, non-English-speaking passengers, and unaccompanied minors, ensuring their safety, comfort, and smooth travel experience.
Requirements:
- Minimum GCE “O” Level or equivalent qualification.
- No prior experience required; comprehensive on-the-job training will be provided.
- Good command of written and spoken English.
- Pleasant personality with a cheerful disposition and strong interpersonal skills.
- Service-oriented, dynamic, and willing to go the extra mile.
- Able to work effectively in a team-oriented environment.
- Meticulous, detail-oriented, and committed to service excellence.
- Basic computer literacy with the ability to perform routine computer transactions.
Email to: henry.heng@ascension-sg.com for more information.
Please be assured that we do not charge candidates any referral fees, nor do we require them to enter into any contractual obligations.
Henry Heng Consulting Manager Reg no.: R1982999 EA No: 25C2861