Project Executive (Lifecycle Support Services)

Your tasks

We are seeking a proactive and detail-oriented Lifecycle Support Services (LSS) Project Executive / Engineer to manage and support mission-critical systems throughout their operational lifecycle. The successful candidate will possess strong project and service management capabilities, ensuring system availability, operational excellence, cybersecurity compliance, and stakeholder satisfaction across production and disaster recovery environments.

Requirements

Service Delivery & IT Operations Management

• Strong understanding of IT Service Management (ITSM) and service delivery frameworks.
• Experience managing Lifecycle Support Services (LSS), Managed Services, or operational support environments.
• Ability to monitor, measure, and improve service performance against established SLA and KPI requirements.
• Skilled in operational governance, service reporting, and continuous service improvement initiatives.
• Experience ensuring high system availability, reliability, and performance.

Incident, Problem & Change Management

• Proven capability in managing incidents, problem resolution, and service restoration activities.
• Experience leading major incident management processes and escalation handling.
• Strong analytical skills in conducting Root Cause Analysis (RCA) and implementing corrective actions.
• Knowledge of change management processes, release management, and risk-controlled deployments.
• Ability to assess operational risks and ensure minimal service disruption during system changes.

Infrastructure, Application & Database Support

• Understanding of application support, infrastructure operations, and database administration.
• Knowledge of system monitoring, preventive maintenance, and support readiness activities.
• Familiarity with cloud-based and on-premises environments.
• Understanding of middleware, APIs, system integrations, and enterprise technology ecosystems.

Cybersecurity, Governance & Compliance

• Familiarity with cybersecurity principles, vulnerability management, and security best practices.
• Knowledge of governance, risk management, audit, and compliance frameworks.
• Experience supporting security assessments, audit exercises, remediation activities, and regulatory compliance requirements.
• Understanding of government cybersecurity standards and security governance practices is advantageous.
• Ability to support patch management, vulnerability remediation, and operational security initiatives.

Disaster Recovery & Business Continuity

• Experience supporting Disaster Recovery (DR) planning, testing, and execution activities.
• Understanding of business continuity planning and operational resilience strategies.
• Ability to maintain DR readiness and support recovery validation exercises.

Stakeholder & Vendor Management

• Strong stakeholder management skills with the ability to engage customers, end-users, authorities, vendors, and cross-functional teams.
• Experience managing vendor performance, contracts, and service delivery outcomes.
• Ability to facilitate governance meetings, operational reviews, and executive-level discussions.
• Strong communication skills to provide clear operational updates, risk assessments, and recommendations.

Project & Resource Management

• Knowledge of project management methodologies and delivery frameworks.
• Ability to manage multiple workstreams, priorities, and project deliverables concurrently.
• Experience in resource planning, scheduling, budgeting, forecasting, and workload management.
• Strong organizational and coordination capabilities with excellent attention to detail.

Technical Skills

• IT Service Management (ITSM) and ITIL practices.
• Application Support and Infrastructure Operations.
• Cloud and On-Premise Environments.
• Cybersecurity, Vulnerability Management, and Security Compliance.
• Disaster Recovery and Business Continuity Planning.
• Database, Middleware, API, and Systems Integration Concepts.
• Microsoft Office Suite (Excel, PowerPoint, Word, Project).
• Project Management and Collaboration Tools.

Professional Experience

• Minimum 2 years of experience in Project Management, Service Delivery, Lifecycle Support Services, IT Operations, or related technology environments.
• Experience managing multiple stakeholders, vendors, and concurrent project deliverables.
• Exposure to Government, ICT, Cybersecurity, Critical Infrastructure, or Managed Services environments is advantageous.

Educational Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, Cybersecurity, or related disciplines.

Preferred Certifications

• PMP (Project Management Professional).
• CITPM (Certified IT Project Manager).
• ITIL Certification.
• Relevant Cybersecurity, Governance, Risk, or Compliance Certifications.

Core Attributes

• Excellent leadership and coordination capabilities.
• Strong communication, presentation, and stakeholder engagement skills.
• Structured problem-solving and analytical mindset.
• Strong planning, organizational, and time management abilities.
• Ability to perform effectively in fast-paced and high-pressure environments.
• Strong negotiation, conflict management, and decision-making skills.
• Strategic thinking with the ability to align operational objectives with business goals.

Security Clearance Requirements

• Singapore Citizen.
• Eligible to obtain and maintain Singapore Government Security Clearance.

Other

Working Arrangements

• Availability for on-call support during critical incidents.
• Participation in maintenance windows, production deployments, and Disaster Recovery exercises.
• Ability to provide after-office-hours support for mission-critical activities when required.