Customer Service Coördinator

As a Customer Service Coördinator, you ensure that orders, deliveries, and customer inquiries are followed up smoothly and correctly from order to invoice.

You will join an international producer of chocolate products and ingredients with various locations in Europe and North America. From the Belgian production site, quality products are made for retailers and well-known brands worldwide.

You form the important link between customers, sales, and the business unit. You administratively follow up on the entire order process, organize transports, and ensure correct customer, article, and invoicing data. In this way, you contribute every day to smooth service delivery.

-You create customer orders in the ERP-systeem and follow them up accurately. -You confirm orders and deliveries to customers and keep them informed of the progress. -You process sales invoices and support credit control and follow-up via Peppol. -You maintain customer and article data in the ERP-systeem. -You organize transports and ensure that deliveries are correctly scheduled. -You check and approve transport invoices. -You file orders, shipping documents, and invoices and keep the administration organized. -You process debit notes and complaints and follow them up carefully. -You register pallet movements per carrier and also track the movements of CHEP-pallets. -You answer questions from Sales regarding the availability of finished products. -You manage EDI data, add new customers, and process changes for EDI-orders. -You ensure the necessary invoices and customer-specific documents are provided with delivered orders. -You help ensure that only authorized persons have access to the company premises and buildings and report irregularities to the Security Manager.

Ready to use your organizational talent in an international chocolate environment? Apply today via Asap. We look forward to meeting you! - Skills: You have experience with MS Office and work fluently with administrative systems. You communicate professionally and customer-oriented, both by telephone and in writing. You work accurately and have an eye for detail, even when various files require your attention simultaneously. You are a team player and take responsibility for your tasks. You think proactively and solution-oriented and always keep the customer in mind. You continue to work efficiently during busy moments and like to tackle tasks hands-on. You get energy from simultaneously following up on different orders, questions, and administrative processes. Experience with export documents and customs formalities is a great asset. You take initiative, think along with colleagues, and actively look for solutions and improvements.

• Certificates:

No specific certificates

• Education requirements:

You possess a bachelor's degree.

• Professional knowledge:

You have experience with MS Office. Knowledge of ERP-systemen, EDI, order processing, transport administration, Peppol, export documents, and customs formalities is an asset.

• Language skills:

You speak and write English fluently and have a good knowledge of French. Knowledge of German and/or Spanish is a plus.