Ops Support Engineer
Must-have:AWSAzureGoogle CloudCloudFullstackDevOpsAgileTDDAISecurity
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Operations Engineer or similar role in an IT setting.
- Implement change management and incident management workflows, using ITSM tools e.g. AWS Quick, Zendesk, ServiceDesk to automate workflows is advantageous
- Implement security and access control measures to control privileged access to test and production environment.
- Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch) is preferred.
- Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
- Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
- Able to work collaboratively with a high performance team and influence with positive energy.
- Resourceful and able to work out solutions with innovative thinking and new tech.
- Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
- Experience in AWS ecosystem services and development of AI applications demonstrating proficiency in RAG, tool calling, workflow automation, data lakes are highly advantageous.