IT Support Engineer
Job Overview
Aryan Solutions is seeking a proactive and customer-focused IT Support Engineer to provide end-user technical support, manage IT hardware deployments, and support day-to-day IT operations.
The successful candidate will be responsible for troubleshooting hardware, software, and connectivity issues, supporting technology refresh projects, and ensuring timely resolution of IT service requests.
Key Responsibilities
1. IT Support & Troubleshooting
- Provide first-level technical support for laptops, desktops, software applications, and network connectivity issues.
- Diagnose, troubleshoot, and resolve end-user technical issues efficiently.
- Escalate complex incidents to the appropriate support teams when necessary.
- Deliver timely and professional technical assistance to maintain high user satisfaction.
2. Hardware Deployment & Technology Refresh
- Execute hardware rollouts, laptop and PC replacements, and collection of decommissioned devices.
- Configure and provision laptops in accordance with corporate security policies and operational standards.
- Perform operating system imaging, cloning, and deployment using tools such as Microsoft Intune, SCCM, or MDT.
- Support technology refresh initiatives, including device upgrades, deployment, and user migration.
- Track, tag, and maintain accurate IT asset inventory records throughout the hardware lifecycle.
3. IT Operations & Cloud Support
- Monitor automated IT jobs and perform basic operational checks.
- Identify, resolve, or escalate operational issues as required.
- Execute basic AWS operational tasks, including running AWS Systems Manager documents and assisting with user MFA resets.
- Follow established operational procedures and escalation protocols.
4. IT Service Management
- Handle incidents and service requests in accordance with ITIL practices.
- Create, update, and maintain service tickets with accurate troubleshooting details and resolution documentation.
- Ensure incidents and service requests are resolved within agreed Service Level Agreements (SLAs).
- Support Incident, Problem, and Change Management processes.
5. Documentation & Knowledge Management
- Prepare and maintain technical documentation, knowledge articles, and Standard Operating Procedures (SOPs).
- Develop and update operational runbooks for recurring IT support activities.
- Maintain accurate records of troubleshooting procedures and resolutions.
Requirements
- Singapore Citizens only.
- Diploma in Computer Science, Information Technology, Software Engineering, or a related discipline with at least 1 year of relevant IT support experience.
- Alternatively, a Diploma in any discipline with at least 2 years of experience in IT support services.
- Working knowledge of Windows and/or macOS operating systems.
- Good understanding of IT Service Management principles and ITIL processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and interpersonal skills, with a customer-service mindset.
- Ability to work independently and collaboratively within an IT support team.
Preferred Skills
- Hands-on experience with Amazon Web Services (AWS).
- Experience with Microsoft Intune, SCCM, or MDT.
- Familiarity with ServiceNow or similar IT service management platforms.
- Previous experience supporting enterprise IT environments or technology refresh projects.
How to Apply
Interested candidates are invited to submit their updated CV to:
Email: shyam@aryan-solutions.com
Email Subject: Application – IT Support Engineer
Please include your availability, notice period, and expected salary in your application.