B2B Commercial Assistant (M/F)
Job Description:
The Artus Evry agency is looking for a male/female Commercial and Customer Relations Assistant for a major brand in the industry.
Acting as a true interface between customers, sales teams, and maintenance technicians, you will contribute to the smooth running of commercial activities and the maintenance of high-quality customer relations.
Versatile and organized, you will support the teams in the administrative, commercial, and operational follow-up of files.
Your main missions are:
Commercial Support Participate in drafting commercial proposals and responses to calls for tenders
Prepare quotes based on the technical elements provided
Ensure follow-up on quotes and commercial reminders
Participate in updating the customer and prospect database
Ensure the administrative follow-up of ongoing business
Customer Relations
Manage incoming calls and direct requests
Ensure the follow-up of customer contracts and maintenance deadlines
Guarantee the quality of exchanges with customers and prospects
Identify needs or potential customer dissatisfaction and report them to the relevant teams
Coordination and Organization
Organize customer meetings and steering committees
Manage the logistics of meetings organized on-site
Plan technician travel (transport and accommodation reservations)
Ensure the interface between the different departments of the company.
Customer Relations
Manage incoming calls and direct requests
Ensure the follow-up of customer contracts and maintenance deadlines
Guarantee the quality of exchanges with customers and prospects
Identify needs or potential customer dissatisfaction and report them to the relevant teams
Coordination and Organization
Organize customer meetings and steering committees
Manage the logistics of meetings organized on-site
Plan technician travel (transport and accommodation reservations)
Ensure the interface between the different departments of the company
Responsibilities: Be a stakeholder in the quality of customer relations
-Report customer and prospect calls & solicitations to management
Profile Description:
You hold a minimum of a Bac +2 degree and have proven successful experience in a similar role in a BtoB environment. Ideally, you possess the following skills:
Experience in commercial assistance or customer relations
Ease on the phone and a sense of service
Very good mastery of office tools, especially Excel
Good level of English, both written and spoken
Excellent organizational and priority management skills
Customer service mindset
Rigor and autonomy
Versatility
Reactivity
Team spirit
Good communication
Adaptability