Customer Service Assistant

About the Role We are seeking a dedicated Call Center Agent to act as the primary point of contact for our clients, managing their requests from initial offers through to final delivery, and collaborating closely with our internal teams to ensure exceptional service. Key Responsibilities:

• Communicate with clients via email, calls, and meetings to build and develop strong relationships of trust.
• Act as the main point of contact for the company’s clients.
• Manage and handle client requests, following up on every stage from sending offers to final delivery.
• Coordinate and collaborate with internal departments to ensure alignment with client needs and requirements.
• Receive client feedback or issues and work proactively to resolve them with relevant teams.
• Collect feedback and provide comprehensive after-sales service and support.

• Bachelor's degree.
• Minimum of 5 years of experience (recommended in the Advertising & Printing field).
• Excellent communication and presentation skills.
• Excellent command of English (both speaking and writing).
• Good computer skills, particularly with email and Microsoft Office.
• Responsible, capable of multitasking, and hard-working.
• Strong time management skills, flexibility, and a strong team player.