Restaurant Captain [VivoCity | 5 days]

Key Responsibilities:

• Assisting the Restaurant Supervisor in overseeing daily operations and ensuring smooth service flow
• Leading a section of the restaurant floor, ensuring all guests receive attentive and friendly service
• Guiding and supporting junior service staff, providing on-the-job training and ensuring service standards are met
• Handling guest requests and minor complaints with professionalism, escalating larger issues to the Supervisor or Manager when necessary
• Ensuring tables, stations, and service areas are clean, properly set up, and well-stocked at all times
• Monitoring inventory of service items (cutlery, glassware, condiments) and informing the Supervisor of any needs
• Supporting the Supervisor and Manager in implementing promotions or new service initiatives

Requirements:

• At least 1 year of experience as a Captain, Senior Waiter, or in a similar role within a busy restaurant
• Strong communication and interpersonal skills, with the ability to lead by example
• Good organizational skills and ability to multitask in a fast-paced environment
• Positive attitude with a strong sense of teamwork and service excellence
• Basic understanding of food safety and hygiene standards

Skills: Microsoft Word, Microsoft Excel, Fast Food Restaurant Supervisor, Teamwork, Chinese Restaurant Supervisor, Western Restaurant Supervisor, Microsoft Office, Restaurant Management, Restaurant Reception, Customer Service