Waiter / Waitress

Duties & Responsibilities:

• Welcome and serve guests in a friendly and professional manner to ensure a pleasant dining experience.
• Inform guests about promotions, menu updates, and provide food & beverage recommendations.
• Maintain good knowledge of menus, ingredients, beverages, and food pairing.
• Take and process guest orders accurately using the POS system.
• Deliver food and beverages promptly while ensuring service quality and guest satisfaction.
• Maintain cleanliness and organization of service areas, side stations, cutlery, and tables.
• Handle billing and payment processes accurately and efficiently
• Support team members and assist with opening, closing, and other operational duties as assigned.
• Follow company service standards and carry out additional tasks professionally as directed by management.

Qualifications, Expertise & Requirements:

• Able to communicate in the language used by guests.
• Have a basic knowledge of restaurant service procedures.
• Have basic mathematical skills and be able to operate POS systems.
• Have good communication and interpersonal skills.
• Able to work under pressure and multitask.
• Able to stand for long periods of time (up to 8 hours).
• Capable of safely carrying trays of up to ±10 kg.

Skills: Western Restaurant, Restaurant Reception, Customer Service