Command Centre Operator

Job Responsibilities Come join the team & be expose in the security industry Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary   Coordinating assignments and tasks, both locally and regionally, to optimize workflow   Attendance monitoring   Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly   Management of Command Center data   Monitoring and responding to emails internally and externally with clients and vendors etc   Management of Operations inventory   Monitoring and recording of permanent and ad-hoc assignments   Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes   Perform periodic welfare and operational checks on security officers at site to ensure their well-being, alertness and compliance with assigned duties. Key Requirements: Minimally 1 year experience in call centre / command centre / customer service Possess a valid PRD licence with a minimum PWM rank of SSO  Able to work in a team Working Hours  - 24 work days / 8 hours shifts