Accounts Receivable (AR) Executive

Job Summary

The AR Executive is responsible for end-to-end billing accuracy, collections, and issue resolution across assigned client portfolios. The role combines hands-on execution with oversight of junior team members within the Order-to-Cash function, ensuring invoicing completeness, disciplined follow-ups, and protection of cash flow.

This role requires strong ownership, professional firmness, and the ability to coordinate across Operations, Command Centre, Finance, and clients.

Key Responsibilities

Invoicing & Documentation (Ownership, not just preparation)

• Prepare and issue invoices accurately and on a timely basis in accordance with approved contracts, client instructions, and billing cycles.
• Submit invoices through various client billing portals, ensuring adherence to each client’s specific requirements and timelines.
• Review, validate, and compile supporting documents such as timesheets, purchase orders, deployment records, and Statements of Work.
• Actively follow up with Operations and Command Centre to obtain complete and accurate billing inputs, challenging inconsistencies or gaps where required.
• Flag discrepancies in operational or contractual data and coordinate resolution with the O2C Lead, Operations, or relevant stakeholders before invoicing.
• Ensure proper filing, documentation, and audit trails in line with compliance and internal control requirements.

AR Tracking & Collections (Cash-flow focused)

• Maintain accurate AR ageing schedules and monitor outstanding invoice status on a regular basis.
• Manage structured follow-ups on overdue invoices in accordance with agreed credit terms, escalating issues where appropriate.
• Engage professionally with client billing teams to address invoice queries, disputes, and payment delays.
• Record and track customer interactions related to billing and collections to ensure clear ownership and follow-through.
• Assist in preparing monthly AR reports, reconciliations, and collection summaries to support cash-flow visibility.
• Support bank receipt matching and receivables reconciliation to ensure completeness and accuracy of AR balances.

Order-to-Cash Process Ownership & Improvement

• Support the end-to-end Order-to-Cash process from invoice issuance through to cash receipt for assigned client portfolios or job types.
• Take ownership of complex or high-risk billing streams (e.g. specialised or executive protection assignments) as assigned.
• Identify recurring billing delays, documentation gaps, or process breakdowns and propose practical solutions.
• Support digitalisation and automation initiatives to reduce manual workarounds and improve billing and collection efficiency.
• Contribute to the review and enhancement of O2C workflows, controls, and system usage in collaboration with the O2C Lead.

Cross-Department & Client Collaboration (Firm, professional interface)

• Act as a key finance point of contact with Operations and Command Centre for billing-related matters.
• Follow up persistently and professionally to ensure timely receipt of accurate operational data required for invoicing.
• Coordinate with Finance (AP/GL) on month-end closing, reconciliations, and required documentation.
• Communicate clearly and professionally with client billing teams to resolve clarifications and manage expectations.

Team Support & Continuity (Senior Oversight)

• Provide day-to-day guidance and support to junior AR team members to ensure consistent execution and process discipline.
• Reinforce escalation protocols and support less experienced team members in handling billing and collection challenges.
• Contribute to continuity and stability of O2C operations through strong ownership and follow-through.

Key Requirements

Technical Skills

• 3–5 years of hands-on experience in Accounts Receivable (AR), billing, or Order-to-Cash (O2C)–related roles, preferably within a service or operations-intensive environment.
• Strong working knowledge of invoicing processes, billing documentation, and receivables tracking across multiple clients or billing portals.
• Experience using ERP or finance systems (e.g. Oracle NetSuite); ability to work within structured, system-driven environments.
• Comfortable working with spreadsheets, billing software, and client portals to manage high-volume and complex billing requirements.
• Solid understanding of AR ageing, collections workflows, and basic receivables reconciliation.
• High level of accuracy and attention to detail, with the ability to spot inconsistencies or errors in billing and operational data.

Personal Attributes

• Strong sense of ownership and accountability for assigned billing portfolios and outcomes.
• Confident and professional in engaging cross-functionally and with external clients on billing and collection matters.
• Able to work independently, exercise judgement, and escalate issues appropriately when required.
• Clear and composed communicator, able to handle challenging conversations calmly and professionally.
• Proactive, organised, and able to manage multiple billing cycles and priorities simultaneously.
• Problem-solving mindset with a willingness to challenge incomplete or inconsistent information constructively.
• Open to change, digitalisation, and continuous improvement in systems and processes.

Working Style Expectations

• Operates with discipline within defined O2C processes while applying sound judgement in resolving issues.
• Communicates issues early and clearly to the O2C Lead, with a focus on resolution and follow-through.
• Meets billing, reporting, and collection timelines consistently, even in fast-paced or ambiguous environments.
• Maintains confidentiality, professionalism, and integrity when handling financial and client data.
• Acts as a stabilising senior presence within the team, supporting continuity and consistency of O2C operations.