Teleinformatics Systems Support Technician (M/F)
Contribute to a safer and more connected world by joining a global technology leader!
ABOUT THE ROHDE & SCHWARZ GROUP: The Rohde & Schwarz technology group is a global pioneer in test and measurement solutions, technological systems, networks, and cybersecurity. Founded 90 years ago, our Group is a trusted partner for government and industrial customers worldwide. Driven by technical expertise, innovation, and commitment, we employ more than 14,000 people in over 70 countries.
YOUR ENVIRONMENT: ARPÈGE S.A.S. A subsidiary of the group, Arpège S.A.S. is at the heart of innovation in the satellite communications sector. As part of its growth, we are developing our Services team, a major axis of our strategy and an essential driver of our customer satisfaction.
YOUR MISSIONS: A PIVOTAL AND VERSATILE ROLE Reporting to the Services Manager, you will work within a human-sized team and collaborate closely with the Projects, R&D, Engineering, and Production departments. Your mission is to provide first-level support and streamline service processes.
Your scope of action will be built around three pillars:
- Customer Support & Service Desk (Level 1)
Be the first point of contact: welcome, qualify, and record customer requests (telephone, e-mail, tickets). Provide an initial technical response and ensure follow-up until ticket closure, in compliance with contractual commitments. Escalate complex incidents to level 2 or specialized teams.
- Repair Flow Management (RMA Process)
Manage the equipment return cycle: creation of return requests (RMA), recording references, and rigorous tracking of stages (reception, factory return, customer return). Ensure the update of management tools and inform customers about repair lead times. Coordinate flows with the logistics department (reception/shipping) and verify the proper functioning of equipment after repair.
- Management and Maintenance of Demonstration Platforms
Guarantee the availability and completeness of the demonstration fleet (tracking and updating the inventory). Ensure technical preparation: installation, updating, and configuration of software according to needs. Perform functional tests and equipment refurbishment to guarantee an irreproachable condition before each deployment. In addition: You act as the preferred point of contact for support for Engineers and Technicians during their travel to customer sites.
REQUIRED PROFILE: You are a reactive, organized technician with an excellent sense of service. Technical skills: Mastery of networks and operating systems (configuration, installation, analysis). Experience with databases. Assets: Knowledge of satellite communications or radio frequencies (COMINT) is a real plus. Familiarity with repair procedures (RMA). Soft Skills: Excellent interpersonal skills, ability to manage priorities, and a good level of English is indispensable. Condition: This position requires obtaining a clearance issued by the authorities.
WHY JOIN US? Work for a leading international group with cutting-edge technologies. A stimulating work environment within a dynamic and cohesive team. Actively participate in customer satisfaction in a sector of the future. Ready to take your career to the next level? Apply now!