Receptionist (M/F)

Your agency Arobase Emploi La-Teste-de-Buch offers you the opportunity to become the primary point of contact for our clients in the Bassin d'Arcachon. As a Receptionist, you are the face of the establishment and the guarantor of a successful stay. Your main missions will be to:

• Welcome and Information: Warmly welcome clients (in person and by telephone), inform them about the establishment's services and local tourist activities.
• Reservation Management: Record reservations, manage occupancy schedules, and optimize occupancy rates.
• Check-in / Check-out: Perform arrival and departure procedures for clients, including payment collection and billing.
• Customer Service: Respond to client requests, manage any disputes, and ensure their satisfaction throughout their stay.
• Administration: Manage mail, messages, and various administrative tasks related to the reception.

For this position, which is essential to our customers' satisfaction, we are looking for a hospitality professional with an excellent sense of service. You possess the following skills:

• Experience: A first successful experience in reception (hotels, camping, tourist residences) is desired.
• Languages: Proficiency in English is indispensable; a second foreign language (Spanish, German) would be an asset.
• IT: Proficiency in office tools (Pack Office) and hotel management software (PMS).
• Reception Techniques: Knowledge of reception, reservation, and billing procedures.
• Customer Service Mindset: Excellent interpersonal skills, active listening, and the ability to anticipate needs.
• Impeccable Presentation: Professional and neat image.
• Rigor and Organization: Precision in managing files and schedules.
• Autonomy and Reactivity: Ability to manage unforeseen situations and take initiative.
• Team Spirit: Ability to collaborate with the various departments of the establishment.