SALES ADMIN & CUSTOMER SERVICE MANAGER (M/F)

Do you enjoy being at the heart of the customer relationship and moving files forward?

By joining our Sales Administration team, you will be a true liaison between our customers and our internal teams, playing a key role in the smooth running of the orders entrusted to you.

On a daily basis, you will be required to:

• Prepare commercial offers in the ERP and transmit them to customers
• Record and track product and service orders through to invoicing, in connection with various internal departments
• Create and track service orders in the ERP (parts and mission outflows and returns, on-site intervention time, travel)
• Ensure the follow-up of commercial files and ensure they are properly maintained
• Prepare the documents and certificates necessary for the proper execution of orders, particularly for export
• Contribute to the follow-up of payments through regular and proactive exchange with customers
• Manage customer training files (summons, financing, evaluation, ...)
• Ensure compliance with QUALIOPI requirements and our accreditation as a training organization

Your profile: With a Bac+2 such as a BTS in international trade or a BUT in marketing techniques, you have initial experience in an industrial environment. You master:

• International trade rules (incoterms, payment terms, customs, ...)
• English and Spanish, both written and spoken
• The use of an ERP and spreadsheets

To succeed and fully thrive in this role, you are/have:

• Customer-oriented: you enjoy providing tailored responses and contributing to the satisfaction of your interlocutors
• Organized and rigorous: you know how to prioritize your activities and ensure effective follow-up of your files
• Adaptable: you appreciate the diversity of missions and know how to show reactivity in the face of unforeseen events
• Autonomous: you progress in your missions while knowing how to reach out to the right interlocutors when necessary
• Collaborative: you enjoy teamwork and interacting with various interlocutors

Why join us?

• A human-sized company that places Innovation and Quality at the heart of its priorities
• Innovative products destined for national and international industrial markets
• A role at the heart of customer satisfaction and in connection with a wide diversity of interlocutors
• Careful integration and personalized support for your skill development

Do you recognize yourself in this description? Then seize this opportunity! Apply now and join the adventure!