VIP Support Manager (English)

We're a fast-growing international tech company building business software that people around the world rely on every day — backed by a 24/7 multilingual support team that genuinely cares. As we scale, we're looking for warm, driven people to join us and make a real difference for our most valued clients.

Serve as the main point of contact for VIP clients and maintain regular communication with them via chat, email, and calls.

Build long-term, trusted relationships with clients and understand their needs, expectations, and preferences.

Retain and re-engage VIP clients while maintaining a high level of client engagement.

Identify client needs and offer relevant products, services, bonuses, and personalized offers.

Identify opportunities for upselling and increasing client value.

Present relevant offers to clients and handle objections effectively.

Monitor client activity and behavior, identify potential churn risks, and take timely action to retain clients.

Apply a personalized approach to each VIP client based on their profile, needs, and interaction history.

Work on increasing client loyalty, engagement, and long-term value.

Maintain a high level of customer service while meeting commercial targets and KPIs.

English at B2+ level.

Recent experience in sales, account management, customer success, VIP management, or another similar commercial role involving direct communication with clients via chat or calls.

Proven experience in building client relationships, client retention, and developing long-term cooperation.

Strong sales and communication skills: the ability to identify client needs, present products and bonuses, handle objections.

Experience working with VIP or high-value clients will be a significant advantage.

Excellent negotiation and relationship-building skills.

A proactive approach with a focus on finding solutions and new opportunities.

A 2/2 work schedule from 9:00 PM to 9:00 AM GMT+3 / 10:00 PM to 10:00 AM  GMT+4.

Remote mode.

Work in a friendly and dynamic team.

Opportunities for career advancement, as many internal positions will open up as we expand.

Technical equipment is provided.

After the Probationary Period:

Corporate offers for foreign language learning.

Sports reimbursement.

Company gifts for birthdays, weddings, and births.

Corporate education.

Medical coverage.