Front Desk Agent (Receptionist Night/Day Shift)

Armenia Marriott Hotel Yerevan is seeking an experienced and highly motivated Front Desk Agent (Receptionist Night/Day Shift)  to oversee daily front office operations. The ideal candidate will ensure exceptional guest service, support and guide the front desk team, handle guest inquiries efficiently, and maintain smooth check-in and check-out procedures.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Enter Marriott Bonvoy information.

Ensure rates match market codes, document exceptions.

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Complete cashier and closing reports.

Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary.

Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.

Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all Accounting procedures.

Higher education, preferable in Hotel and Restaurant Management, Toursm, Hospitality, etc.

Work experience in the guest service, front desk or related professional area.

Excellent knowledge of Armenian, Russian and English languages.

Proficiency in Opera PMS is required.

All interested and qualified candidates are welcome to submit their CV to marriott.yerevan@marriott.com , with clearly mentioning the position title “Front Desk Agent (Receptionist Night/Day Shift)” in the subject line of the e-mail.

Only shortlisted candidates will be contacted for the interview.