Special Projects Officer

Job Objective: To support the group strategic growth agenda by managing high-impact projects, strategic partnerships, and business improvement initiatives from concept through implementation, ensuring alignment of stakeholders, effective governance, risk mitigation, operational efficiency, and measurable business outcomes.

Key Responsibilities

• Lead the end-to-end planning, coordination, and delivery of assigned special projects and strategic initiatives, from project kick-off through implementation and post implementation review, ensuring that objectives, timelines, responsibilities, deliverables, and expected outcomes are clearly defined and achieved.
• Identify, assess, and monitor operational, financial, regulatory, technology, clinical, reputational, and partnership risks associated with assigned projects.
• Serve as the central coordination point for projects involving multiple business entities, departments, service providers, strategic partners, and external stakeholders, facilitating alignment across stakeholders, managing competing priorities and project interdependencies, and ensuring timely escalation and resolution of key decisions, risks, issues, and implementation gaps.
• Coordinate strategic initiatives relating to new insurance products, corporate client schemes, broker operational efficiency, and other business transformation and growth priorities.
• Assist in preparing partnership proposals, business cases, feasibility assessments, presentations, implementation roadmaps, process maps, standard operating procedures, and other documentation required to support strategic projects and management decision making.
• Track project and partnership milestones, deliverables, contractual obligations, service level commitments, action items, dependencies, and outstanding issues to ensure timely execution and accountability across all relevant stakeholders.
• Maintain project dashboards and reporting tools and prepare weekly, monthly, and status reports for the line manager and other designated stakeholders, providing clear updates on progress, key decisions required, risks, issues, dependencies, and next steps.
• Support management reviews, and stakeholder presentations, ensuring that decisions, responsibilities, and action points are clearly documented and followed through to completion.
• Ensure that project and partnership activities comply with internal policies, contractual obligations, applicable regulatory and data protection requirements.
• Identify opportunities to improve operational efficiency, customer experience, cost management, revenue generation, service quality, and overall business performance across the Group, and support the design and implementation of improved workflows, service level agreements, escalation processes, quality control measures, and other operational enhancements.
• Conduct research, benchmarking, market assessments, and analysis to support proposals, strategic initiatives, business cases, and management decision making.
• Identify opportunities to strengthen existing strategic partnerships and support initiatives that create additional value for the organisation and our clients.
• Support the standardisation and continuous improvement of project management templates, reporting formats, governance processes, and implementation methodologies across the Group.

Required Skills & Competencies:

• Demonstrated ability to plan, coordinate, execute, and monitor complex projects and strategic initiatives involving multiple stakeholders, business units, external partners, and service providers.
• Strong project management skills, including project planning, scheduling, milestone tracking, risk management, issue resolution, and implementation oversight.
• Proven ability to develop business cases, feasibility assessments, implementation of roadmaps, partnership proposals, process maps, standard operating procedures, and management reports.
• Strong analytical and problem-solving skills, with the ability to interpret data, assess business challenges, identify improvement opportunities, and recommend practical solutions.
• Experience conducting research, market assessments, competitor benchmarking, and business analysis to support strategic decision-making and organizational growth initiatives.
• Proficiency in Microsoft office applications, particularly Excel, Powerpoint, Word and project tracking or reporting tools.

Qualification:

• Bachelors’ degree in Business Administration, Management, Insurance or a related discipline.
• Masters’ Degree (MBA or related qualification) would be an added advantage.
• Minimum of 3 years’ experience in project management, business transformation, operations, strategy, consulting or partnership management.
• Project management certification (PMP, PRINCE2, Agile, etc.) will be an advantage.
• Experience in insurance, healthcare, employee benefits or any related industry preferred.

How To Apply:

Interested and qualified candidates should submit their updated CV directly to careers@arkinsurancegroup.com with the subject line - Special Projects Officer

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