Senior Technical Support and Training Specialist
Senior
- Follow up and monitor the performance of authorized service centers.
- Review and approve product replacement requests based on technical assessment and company policies.
- Monitor service quality and compliance with company standards and policies.
- Support service centers in resolving complex technical issues.
- Prepare technical reports and monitor service KPIs.
- Ensure compliance with company safety standards and after-sales service procedures.
- Conduct technical visits and audits when required.
- Minimum 7 years of experience in servicing and troubleshooting gas water heaters, electric water heaters, and boilers.
- Strong knowledge of heating systems, diagnostics, product replacement criteria, and technical quality standards.
- Excellent analytical and problem-solving skills.
- Strong communication and leadership abilities.
- Willingness to travel to service centers when required.